Frequently Asked Questions
Is freshvac plastic safe?
freshvac is committed to the well being and safety of our customers. We continually test our products for quality and workmanship. To that end, we have tested our products long before the current media attention. In 2006, freshvac was tested for Bisphenol-A by an independent research testing and chemistry lab. The results found all freshvac products submitted comply with the required non-toxic levels. In fact, the migration levels in freshvac products were significantly lower than the standard level of migration.
How do I create a vacuum seal?
To create a vacuum seal with freshvac, be sure the edges of the lid and container are clean and dry. Place the lid on top of the container, matching handles over tabs. Press lever down into closed position. Push firmly on the center of the lid several times to remove the most air. Each successive time you press, more air is forced out of the container, causing the vacuum indicator button to become inverted.
How do I release a vacuum seal?
To release a vacuum seal, lift the green lever. It's that simple.
When I press on the green lever, nothing happens. Why?
A vacuum is created by pressing on the center of the lid, not on the green lever. The green lever comes into play when you release the vacuum seal.
My lever seems loose. Is it broken?
The lever must be in a down position to create the seal. Some lids have a tighter lever fit than others; do not worry if yours seems loose.
How does the vacuum seal keep my food fresher longer?
The patented valve has a one-way system that lets air out, but not back in. The silicone around the outside of the lid ensures an airtight seal. To put it simply, reducing oxygen levels in the container reduces the amount of bacteria, which causes food to spoil.
Can I use my freshvac container in the refrigerator, freezer, microwave and dishwasher?
Yes, freshvac is refrigerator, freezer, microwave and dishwasher safe. We recommend that when microwaving the container, it should NOT be vacuum sealed. When cleaning your freshvac containers in a dishwasher, we recommend that you put them in the top rack.
I am pressing on the lid and trying to create a seal, and my container won't seal. What could be the problem?
If you know that you are using the container properly (i.e. you have successfully created a vacuum), there could be a couple of things occurring.
- Make sure that all of the parts are in place: the vacuum indicator, date dial and gasket valve are all in the proper position.
- Make sure that there are no rips or tears in the vacuum indicator, gasket pipe or silicone seal.
- Make sure that no food is "spilling over" the container and in between the base of the container and the green outer silicone seal on the lid.
- Check the silicone seal to see if there are any twists, cracks or folds in the silicone. If there are, please contact us with the container shape and size, and we can supply you with a replacement seal.
How do I get replacement parts for my set?
At various parts of our website you will see a Contact Us link. Simply email our customer service representative with your name, address and where and when you purchased your set, and we will assist you. Please also see our warranty information under the Product Support tab.
What is freshvac made of?
freshvac's patented lids are constructed from durable polycarbonate plastic, the same material used to make aircraft windshields. The freshvac PROFESSIONAL containers are also polycarbonate. freshvac PLUS containers are polypropylene.
How does the date dial work?
This practical feature allows you to indicate the date you stored your food. Simply turn the dial clockwise to the date. No more wondering how long food has been stored!
Is this the same vacuum I can get with a vacuum machine?
First, there is not a product on the market that creates a 100% vacuum seal. freshvac is a highly-effective vacuum seal with no extra gadgets, no parts to refill or no electricity required. The easy, simple and affordable convenience of the freshvac system is especially beneficial for storing produce, leftovers and portioned meals.
Does freshvac have a warranty?
Yes, freshvac has a warranty. We believe that freshvac is manufactured from the highest quality materials, which is why we stand behind our product. freshvac has a limited warranty explained when you receive it. To apply the warranty, be advised that we do not cover melting, warping, burning and/or scratches. Please send in the receipt, along with the defective container or part. This will ensure proper replacement parts, as well as inspect for quality, and to maintain that freshvac is only sold through authorized dealers.
It says on the package that your containers are stain resistant. Can I put tomato sauce in it and have it come clean?
Yes, you can put tomato based sauces in the PROFESSIONAL freshvac containers, however, we do not recommend that you heat the tomato sauce in the microwave in freshvac containers.
